Across from 63's
Center for Healthcare Education:
West Campus: Coming soon
Mon-Thu: 7:30AM - 8:30PM
Fri: 7:30AM - 4:30PM
Sat: 8AM - 12PM (semesters only) beginning 9/7/19
Mon - Fri:一道本不卡免费高清 7:30AM - 5:30PM
The IT Self Service Portal is now available so that help desk tickets can be logged at any time. Step-by-step instructions on how to use the portal and to resolve simple issues can be found in the .
The Factory is IT's combined Help Desk and Call Center. In one location you will be able to get help with all things IT related. The staff of full-time employees and part-time students are extensively trained to provide first level support in almost every area of IT. Most second level problems that require on-site visits or hardware repairs to laptops can also be done at the Factory. Feel free to stop by, across the hall from the dinning hall exit, if you want to speak with a technician in person or have your laptop looked at.
Certified technicians are available to assist as users walk in with problems. When a laptop is diagnosed with faulty hardware other than the hard drive, the Help Desk swaps the defective unit with a working laptop, if a SHU owned laptop, and switches the hard drives. The student leaves with their new laptop and their old hard drive, leaving their applications and data intact. When the problem is determined to be the hard drive, the Help Desk swaps the defective laptop with a working laptop. When the problem is determined to be a software related issue, the Help Desk restores the original image within a matter of minutes. If assisting with a student owned laptop a part is ordered and student will be notified once part is received if laptop is still working. If laptop is not functional and left at Factory student can receive a loaner laptop and will be notified when their laptop is repaired. Technicians maintain parts on hand to expedite the turnaround time on repair.
- All laptop and desktop software and configuration related issues
- All laptop and desktop hardware issues
- All problems associated with phones services
- Faculty related issues like Blackboard
- In class related issues like repair or proper configuration and troubleshooting of audio visual components
- Cable TV related issues
- Network connectivity issues and current availability status
- Password resets
- Limited Student Planning and Advising diagnosis, trouble tickets across the spectrum of Student Planning and Advising